Buying policy
Last updated: 6/1/2026
1. Scope
Applies to all individual and business customers placing orders on the Mercado Libre website, mobile app and official channels.
2. Order process
- Choose products and add them to your cart.
- Review your cart and apply any vouchers.
- Enter shipping details and pick a payment method.
- Confirm your order — you'll receive an email confirmation within a few minutes.
- Sellers dispatch your order within 24 business hours.
3. Prices
Listed prices are in USD and include applicable taxes; shipping and import fees are shown at checkout and may vary by destination.
4. Buyer protections
- Authentic products from verified sellers.
- Free returns within 7 days for manufacturing defects.
- Manufacturer warranty where applicable.
5. Cancellations
You can cancel your order for free before it is marked "Shipped". Once handed to the carrier, please refuse delivery and contact support for assistance.